Terms of Use

Scope of the Agreement and Parties: These Terms of Use ("the Terms") govern your use of the mobile application RELA ("the App"), provided by Samsann Sweden AB, company registration number 559239-4257 ("we", "our" or "us"). "You", "your" or "yours" refers to the natural person who creates a user account and uses the App.

Acceptance of the Terms: By downloading, installing, creating a user account, or otherwise using the App, you confirm that you have read and accepted the Terms. If you do not accept the Terms, you may not use the App.

Purpose and Limitations of the App: The App is a digital tool intended to support users in nurturing and developing their relationships through various features within the App. The App does not constitute advice, therapy, medical treatment, or any other similar service, and does not replace personal counseling or professional assistance.

Applicability of the Terms to All Features: The Terms apply to all use of the App, including any free features and any paid versions or subscriptions offered in the App ("the Premium Version"). Specific terms may apply to certain features or offers, in which case this will be stated in connection with your access to such features.

International Availability and Mandatory Consumer Protection: The App is made available to users in several countries. The Terms are designed in accordance with Swedish law, but do not affect the rights you may have as a consumer under mandatory legislation in the country where you have your habitual residence. Such rights always apply in addition to these Terms.

Requirement for a User Account and Accurate Information: In order to use the App, you are required to create a personal user account. Upon registration, you must provide accurate and complete information and keep this information updated for as long as you use the App.

Personal Responsibility for the User Account: The user account may not be shared with anyone else. You are personally responsible for protecting your login credentials and for all use that occurs through your account. If you suspect that any unauthorized person has gained access to your account, you must immediately take steps to secure the account and contact us if necessary.

Age Requirement: To create a user account and use the App, you must be at least 18 years old and have the legal capacity to enter into binding agreements. By creating a user account, you confirm that you meet this requirement.

Communication: We may contact you via the App, email, or other contact details that you have provided in order to provide information about the App's functionality, security, temporary limitations, changes, amendments to the Terms, and other necessary communication related to the service.

Push Notifications: The App may send push notifications, reminders, and messages to your device if you approve this through the settings in the App or on your device. You may disable push notifications at any time via the settings in the App or on your device. We are not responsible for missed notifications due to your settings, operating system, or third-party platforms.

Marketing Communications: Marketing communications, such as newsletters or offers, will only be sent to the extent permitted under applicable law. You always have the right to opt out of marketing communications by following the instructions provided in connection with such communications.

Permitted Use and Responsibility: You may only use the App for personal, non-commercial purposes and in accordance with the Terms, applicable legislation, and the intended purpose of the App. You are solely responsible for how you use the App and for the content that you register, store, or otherwise process in the App.

Registration of Personal Data Concerning Third Parties: If you register personal data in the App relating to persons other than yourself, you are responsible for ensuring that you have the right to register such data. You are also responsible for, to the extent appropriate, informing the persons concerned that their personal data is being processed in the App and referring them to our Privacy Notice. We do not actively monitor the content that users register in the App and generally do not have the ability to identify or contact the individuals to whom the personal data relates.

Handling of User Content: The content that you register in the App, including but not limited to goals, notes, memories, and progress, may be stored and displayed in the App for as long as the user account remains active. While your user account is active, you have the option to export your content in a file. The export file will be sent to the email address registered to the user account. You are solely responsible for exporting, saving, and storing the export file. We are not responsible for long-term storage of your content and provide no guarantees that content can be preserved or restored in the event of technical errors, updates, or other events beyond our control.

Sharing Features: The App may contain features that enable you to share content, features, or access to parts of the App with other individuals. You are responsible for your use of the sharing feature. We are not responsible for how recipients of shared content use, interpret, or further distribute such content. Sharing takes place on your own initiative and responsibility. If a shared connection between two users is removed, the shared view ceases to exist and the relationship is converted into a private contact. Shared content, such as photos and notes (including content within the memory jar), is consequently deleted from the system.

Inactive User Accounts: If your user account remains inactive for twelve (12) months, we have the right to terminate the account and delete associated data and content. As a service measure, we may send a reminder message via email to the email address registered to the account before the account is terminated. To retain the account, you must log in to the App before the account has been inactive for twelve (12) months.

Backups and Technical Safeguarding: We use technical backups as part of our operational and security management. Such backups are intended for internal purposes and do not constitute a backup service for the user. Backups are stored for a limited period (currently thirty (30) days) and are continuously deleted. The existence of backups does not mean that we undertake to preserve, restore, or provide user content. Content that has been deleted from the App or from a terminated user account cannot therefore be recreated.

Prohibited Use: You may not use the App in a manner that:

• violates the Terms, applicable law, regulation, or authority directive;
• involves registering, sharing, or distributing unlawful, offensive, abusive, misleading, threatening, or otherwise inappropriate content;
• is contrary to the intended purpose of the App or in a way that may harm the App's functionality, integrity, or credibility;
• involves attempts to circumvent security measures, access controls, or technical limitations in the App;
• infringes, threatens, harasses, or otherwise harms other users or third parties;
• infringes upon another person's intellectual property rights, privacy, or other rights;
• involves unauthorized access to the App, other user accounts, servers, or underlying systems;
• is used to distribute malicious code, viruses, spam, or other harmful software;
• involves use of the App for commercial purposes, marketing, advertising, or resale without our written approval;
• involves automated use, scraping, data collection, or other machine-based interaction without our express consent;
• involves providing false, misleading, or inaccurate information, including impersonating another person.

Misuse of Reporting and Security Functions: Functions in the App intended to report content, bugs, users, or behavior, or otherwise designed to promote safety and secure use, may not be misused. Misuse includes, among other things, submitting repeated, unfounded, or misleading reports, or using such functions with the intent to harass, harm, or improperly influence other users.

User's Right to Close the Account: You have the right to close your user account at any time through the functions provided in the App or by contacting us.

Right to Take Measures: If you use the App in violation of the Terms or applicable law, or in a manner that may harm the App, other users, or us, we have the right to take measures, such as: temporary limitation of functionality in the App, temporary suspension of the user account, or permanent termination of the user account.

Security Measures in Case of Suspected Misuse or Unauthorized Use: If we have reasonable grounds to assume that a user account has been compromised, is being used without authorization, poses a security risk, or is being used in violation of the Terms, we may take necessary measures to protect you, the App, or other users. Such measures may include, among other things, requesting verification, temporarily limiting functionality, or temporarily suspending the user account.

Assessment and Proportionality: We will assess, based on the circumstances of the individual case, whether and which measures should be taken. In the event of violations, we may, but are not obliged to, provide you with a warning or an opportunity to rectify your use of the App.

Restriction on Creating a New Account After Suspension or Termination: If we suspend or terminate your user account due to suspected or confirmed violation of the Terms, you are not entitled to create a new user account without our written approval.

Effects of Termination or Closure of User Account: When a user account is terminated or closed, whether at your request or ours, your access to the App and its features ceases immediately, including the ability to export content via the App. We have the right to delete associated data and content. Termination of a user account due to violation of the Terms does not constitute a breach of contract on our part and does not entitle you to a refund of paid subscription fees, unless otherwise required by mandatory consumer protection legislation or by the terms applicable to purchases made via the App Store or Google Play.

Digital Provision and Availability: The App is provided digitally and is dependent on your device, operating system, internet connection, as well as external services and platforms. We strive to ensure that the App functions satisfactorily around the clock, but we provide no guarantee that the App will always be available or free from errors, disruptions, delays, or interruptions.

Updates and Scheduled Maintenance: The App may from time to time be updated, maintained, or modified for the purpose of improving functionality, security, or performance. We have the right to temporarily limit or suspend the availability of all or parts of the App in connection with scheduled maintenance, updates, or other technical measures. Such measures will, where possible, be carried out in a manner intended to minimize the impact on you.

Unscheduled Operational Disruptions: Technical errors, operational disruptions, or other unscheduled interruptions may occur. In such situations, we may take measures to restore functionality, but we provide no guarantees regarding response time or availability.

User's Technical Responsibility: You are responsible for providing and maintaining the technical equipment/device, software, operating system, third-party services, and internet connection required to use the App. We are not responsible for interruptions, disruptions, or costs resulting from your technical environment, external communication networks, or third-party services, including app stores and operating systems.

Links to Third-Party Services: The App may contain links to websites, services, or resources provided by third parties. Such links are provided solely for your convenience. We have no control over, and are not responsible for, the content, availability, functionality, or policies of such third-party services. Use of third-party services is at your own risk and is subject to the respective third party's terms and policies.

Integrations: The App may offer integrations with third-party services, including but not limited to calendar functions. Use of such integrations requires that you accept the terms and permissions applicable to those third-party services and integrations.

Premium Features and Subscription Terms: The App may offer a paid version with extended features ("the Premium Version"). The features included in the Premium Version, as well as current prices and subscription terms, are presented in the App at the time of purchase.

Purchases via App Store and Payment Processing: Purchases of the Premium Version are made via the app store from which the App was downloaded, such as the Apple App Store or Google Play. Billing, renewal, cancellation, and terms relating to the right of withdrawal are handled by the respective app store and governed by their terms and policies. We do not process payment details and do not have access to your payment information.

Validity and Cancellation of Subscription: A subscription to the Premium Version remains valid until further notice and is automatically renewed in accordance with the terms of the app store where the purchase was made, unless you cancel the subscription via the app store's settings before the next renewal period. It is your responsibility to manage and cancel the subscription in a timely manner.

Right of Withdrawal and Consumer Matters: The right of withdrawal and other consumer law matters related to the purchase of the Premium Version are handled by the app store where the purchase was made. Any questions or disputes relating to payment, refunds, or subscriptions must therefore primarily be directed to the respective app store, in accordance with their terms.

After the end of subscription: When a subscription ends, the user reverts to the free version. Content created or stored within premium features is retained in a technical backup in accordance with section 3.6 and will thereafter be permanently deleted if the subscription is not reactivated before the backup is deleted.

Ownership of the App: The App, including its design, functionality, content, structure, code, trademarks, and other materials, is owned by us or used under license. All intellectual property rights in the App belong to us or our licensors, unless expressly stated otherwise.

Limited Right of Use for the User: By accepting the Terms, you are granted a personal, limited, non-exclusive, non-transferable, and revocable right to use the App in accordance with the Terms and for its intended purpose. The license does not grant any right to copy, modify, distribute, sublicense, sell, rent, decompile, or otherwise exploit the App or any part thereof, beyond what is permitted under mandatory law.

User-Generated Content: You retain all rights to the content that you personally register in the App. However, by using the App, you grant us a limited right to process such content to the extent necessary to provide, operate, and improve the App in accordance with the Terms.

No Transfer of Intellectual Property Rights: Nothing in the Terms shall be construed as transferring any intellectual property rights to you, other than the limited right of use expressly stated in this section.

Feedback: If you provide suggestions, comments, ideas, improvement proposals, or other feedback regarding the App ("Feedback"), you grant us an unrestricted, non-exclusive, royalty-free, and worldwide right to use, reproduce, modify, further develop, publish, and otherwise utilize such Feedback in our business, including for the purpose of developing, improving, and marketing the App, without entitlement to compensation or other remuneration. You waive the right to assert claims based on intellectual property rights or other rights in relation to the Feedback to the extent permitted under applicable law. You are responsible for ensuring that the Feedback provided does not infringe upon the rights of third parties.

No Professional Advice: The App is provided as a digital tool intended to support users in nurturing and developing their relationships. The App is intended for general and informational use and does not constitute professional advice, therapy, medical treatment, or any other regulated service.

Liability Under Mandatory Law: We are responsible for ensuring that the App is provided in accordance with applicable consumer protection legislation. Nothing in the Terms shall be interpreted as limiting or excluding liability in violation of mandatory law, including liability that cannot legally be excluded or limited by agreement.

Force Majeure: We are not liable for failure to fulfill our obligations under the Terms if such failure is due to circumstances beyond our reasonable control, such as war, war-like events, governmental actions, changes in legislation, strike, lockout, blockade, pandemic, natural disaster, fire, flooding, power outage, serious disruptions in communication networks, or other similar events (force majeure). If a force majeure event occurs, we shall, to the extent possible, take reasonable measures to mitigate its effects. For as long as the force majeure event persists, we are released from liability for performance affected by the event.

Loss of Data: We are not responsible for loss, deletion, or corruption of data resulting from technical errors, updates, third-party services, your device, or other circumstances beyond our reasonable control, to the extent permitted under mandatory law.

Limitations of Liability: We are also not liable for damages or losses resulting from: your manner of using or interpreting features in the App, or decisions and actions you take; your device, operating system, software, or internet connection; third-party services and platforms, including app stores, payment services, and push notification services; or interruptions, errors, or disruptions beyond our reasonable control.

Processing of Personal Data: We process personal data in connection with your use of the App. The processing is carried out in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR"), as well as applicable supplementary national data protection legislation.

Reference to Privacy Notice: More detailed information about how personal data is processed by us, including which personal data is processed, for what purposes, the legal bases applied, and the rights data subjects have under the GDPR, is set out in our Privacy Notice. The Privacy Notice is available in the App and on our website (privacy policy).

Right to Modify the App: We have the right at any time to modify, update, limit, or adapt the App, including its features, content, technical solutions, availability, and design.

Reasons for Changes: Changes may, for example, be made for technical, functional, security, commercial, or legal reasons, including to improve the user experience, further develop the App, adapt it to new technology, comply with legal requirements, follow decisions by authorities, or meet binding requirements from app stores or other platforms where the App is made available.

Beta and Test Features: Certain features may be provided in beta, test, or development versions. Such features may be incomplete, modified, or removed and are provided without any guarantee regarding functionality, availability, or future implementation.

Information Requirements Under Law: If a change under applicable consumer protection legislation requires that we inform you of the change or grant you the right to take action, we will inform you to the extent required by law.

Changes and the Contractual Relationship: Changes to the App do not in themselves constitute a breach of contract and do not entitle you to compensation or other remuneration, provided that the App continues to be provided in accordance with applicable law.

Right to Amend the Terms: We have the right to amend or update these Terms at any time, to the extent permitted under applicable law. Changes may, for example but not limited to, be made due to changes in the App, technological developments, improvements and clarifications of wording, changes in legislation, or regulatory requirements.

Immediate Changes Required by Law: Changes resulting from law, regulation, or decisions by authorities may take effect immediately.

Prior Notice: If we make changes that, under applicable law, require that you be informed in advance, such information will be provided before the changes take effect. Information may be provided via email, within the App, or on our website.

User's Right to Terminate the Agreement: If you do not accept the amended Terms, you have the right to cease using the App and terminate your user account before the changes take effect, to the extent provided by applicable law.

Entry into Force and Acceptance: The updated Terms apply from the date specified in connection with their publication. By continuing to use the App after the changes have taken effect, you are deemed to have accepted the Terms, to the extent permitted under mandatory legislation.

Language Versions and Interpretation: These Terms have been drafted in Swedish. The Terms may also be made available in a translated version for the convenience of users. In the event of any discrepancies between the Swedish version and a translated version, the Swedish version shall prevail, to the extent permitted under applicable law.

Survival of Provisions: Provisions of the Terms which by their nature are intended to apply even after your user account has been terminated shall continue to be binding following termination or closure. This includes, among other things, provisions regarding intellectual property rights, limitation of liability, applicable law, and dispute resolution.

Invalidity of a Provision: If any provision of the Terms is found to be invalid, unlawful, or unenforceable under applicable law, the provision in question and all other provisions shall remain valid and enforceable to the extent permitted by applicable law. To the extent that the invalidity materially affects a Party's rights or obligations under the Terms, reasonable adjustment of the Terms shall be made.

Assignment: We have the right to assign, in whole or in part, our rights and obligations under the Terms to another party, for example but not limited to in the event of reorganization, transfer of business, or merger, provided that your rights under applicable law are not adversely affected. You do not have the right to assign your rights or obligations under the Terms without our written consent, unless otherwise provided by mandatory law.

Applicable Law: These Terms shall be interpreted and applied in accordance with Swedish law.

Consumer Protection in International Contexts: If you are a consumer and have your habitual residence in a country other than Sweden, this choice of law does not affect the rights you have under mandatory consumer protection legislation in your home country, in accordance with applicable conflict-of-law rules.

Court Proceedings: Disputes between us and the user arising out of the Terms or the use of the App may be brought before a competent court. For consumers within the EU/EEA, this normally means that the user may bring proceedings either in Sweden or in the country where the user has their habitual residence, and that proceedings against a consumer shall generally be brought in the consumer's country of residence.

Alternative Dispute Resolution (ARN): The user also has the opportunity to have a dispute examined by the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) in Sweden, which is an alternative dispute resolution body for consumer disputes.